Effective Date: November 4, 2026
30 Day Return and Exchange Window
You may request a return or exchange within 30 calendar days of delivery. We accept returns for a change of mind, an unsuitable size or fit, and damaged, defective or incorrect items. Please provide your order number or proof of purchase.
Return Conditions
For a change of mind or sizing return, clothing must be unworn, unwashed, unaltered and in its original condition with original tags, if supplied. Trying on an item indoors to check fit is acceptable; items with stains, odors, wear or damage caused after delivery are not eligible for a change of mind return. Please include the original packaging where possible. These conditions do not limit your rights for items delivered damaged, defective or incorrect.
How to Return an Item
- Email shopfashionquinita@gmail.com within 30 days of delivery with your order number, the items you want to return and the reason. For damaged, defective or incorrect items, include photos if possible.
- We respond within 24 hours with return instructions and any applicable return label.
- Pack the item securely, include your order number and send it using a trackable service to Fashion Quinita, 13901 1/2 Amar Rd, La Puente, CA 91746, United States. Please contact us before sending your return so it can be identified.
- Keep your shipping receipt and tracking number until your return is completed.
Exchanges
To request another available size, color or item, follow the same contact and return steps. We confirm availability and any price difference before proceeding. After receiving and checking the return, we process the exchange within 1–3 business days and ship the replacement using our standard 3–5 business day transit service. If a replacement is unavailable, you may choose a refund. We do not charge an exchange handling fee.
Return and Exchange Shipping Costs
For damaged, defective or incorrect items, we cover the return shipping and replacement shipping. Contact us for a prepaid label or agreed shipping instructions before paying for postage. For a change of mind, size or fit return or exchange, you pay the return shipping; standard shipping of an exchange replacement is free. We do not charge restocking fees. Original standard outbound shipping is free, so no outbound shipping amount is deducted from your refund.
Refund Processing
We inspect returned items and process approved refunds within 1–3 business days of receipt. We email you when the refund is issued to the original payment method. Funds normally appear within a further 1–3 business days, although your card issuer or bank may take longer. If a return is not eligible, we explain the reason before taking further action. Contact us if you have not received your refund after the stated processing and bank time.
Order Cancellation
To cancel an order before it ships, contact us immediately with your order number. If the order has not shipped, we will cancel it and issue a full refund to the original payment method without an additional handling fee. Once an order has shipped, please follow our Refunds and Returns Policy.
Contact Us
Store Name: Fashion Quinita
Address: 13901 1/2 Amar Rd, La Puente, CA 91746, United States
Located In: Sunkist Center
Phone: +1 (323) 822-8408
Email: shopfashionquinita@gmail.com
Opening Hours: Monday–Saturday, 10:00 AM–7:00 PM; Sunday, 10:00 AM–6:00 PM, Pacific Time (America/Los_Angeles, PST/PDT)
Response Time: We respond within 24 hours.